Privacy Policy

1. Introduction

Fur & Thread ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website furandthread.co.uk and make purchases from our store.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and phone number when you create an account
• Order Information: Shipping address, billing address, and payment details when you make a purchase
• Pet Information: Your pet's name, breed, birthday, and photos if you choose to add them to your account
• Communications: Any information you provide when contacting us

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing communications (if you've opted in)
• Improve our website and services
• Comply with legal obligations

4. Cookies

We use cookies and similar technologies to:

• Essential Cookies: Required for the website to function (e.g., shopping cart, authentication)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences using our cookie banner or through your browser settings.

5. Data Sharing

We may share your information with:

• Payment Processors: Stripe processes all payments securely
• Shipping Partners: To deliver your orders
• Email Service: Resend for transactional and marketing emails
• Analytics: Google Analytics for website analysis

We never sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information. All payment information is processed securely through Stripe and we never store your full card details.

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for 7 years for tax and accounting purposes.

9. Third-Party Sign-In

If you choose to sign in using Google, we receive your name, email address, and profile picture from Google. We use this information solely to create and manage your account. Google's use of your information is governed by their own privacy policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Website: furandthread.co.uk